**Integlove Terms of Use**

These Terms of Use (hereinafter referred to as the “Terms”) set forth the terms of use of “Integlove” (hereinafter referred to as the “Service”) provided by Integlove (hereinafter referred to as the “Company”). Users (hereinafter referred to as the “Users”) agree to these Terms before using the Service.

## Article 1 (Application)
1. These Terms apply to all relationships between Users and the Company regarding the use of the Service.
2. Rules, guidelines, etc. posted by the Company on the Service constitute a part of these Terms.
3. In the event of a conflict between the contents of these Terms and the rules, etc. set forth in the preceding paragraph, these Terms shall take precedence unless otherwise specified in the rules, etc.

## Article 2 (Definitions)
In these Terms, the following terms shall have the meanings indicated.
1. “External Services”: Cloud, API, SaaS, payment, analysis, notification, AI generation, and other services provided by third parties such as AWS, GCP, Stripe, Google Analytics, Make, n8n, OpenAI, and others.
2. “External Service Terms”: Terms of use, policies, guidelines, etc. established by external service providers.
3. “User Data”: All data (including settings, workflows, logs, API keys, prompts, files, etc.) input, uploaded, linked, transmitted, generated, and stored by users in the Service.
4. “Deliverables”: Results created by our company through implementation support and provided to users (design documents, configuration documents, procedure manuals, workflows, scripts, templates, etc.).
5. “Company General Assets”: Know-how, templates, components, modules, scripts, configuration patterns, etc. previously owned by our company or that can be used generally in the course of providing the Service.

Article 3 (Service Contents)
1. The Service includes AI, integration, and automation design, construction, configuration, implementation support, operational support, and consulting, as well as various functions, environments, and support provided on a monthly subscription basis (details are specified on the application page, quote, proposal, or individual contract).
2. We may change, add, suspend, or terminate the content of the Service, with or without prior notice to the User.

Article 4 (Provision Categories: Implementation Support and Monthly Services)
1. The Service consists of (1) initial implementation, construction, configuration, implementation support, and training support (hereinafter referred to as “Implementation Support”) and (2) monthly subscription (including SaaS provision, operational support, maintenance, etc.; hereinafter referred to as “Monthly Services”).
2. Implementation Support is generally provided as a quasi-entrustment (work provision), and unless otherwise agreed, we do not guarantee the realization of specific outcomes or results.
3. The specific content, scope, and terms of service of the monthly service shall be determined in accordance with the application page, plan schedule, individual contract, or specifications separately provided by the Company.

## Article 5 (Contract Formation)
1. The User shall apply in accordance with the method prescribed by the Company, and the contract shall be formed upon acceptance by the Company.
2. The Company may not accept an application if there are any deficiencies in the application details or if the application is deemed inappropriate in light of the Company’s screening criteria.

## Article 6 (Fees and Payment)
1. In using the Service, the User shall pay the initial setup fee (e.g., construction, setup, implementation support, and usage support for the server environment, web environment, and automation environment), the monthly usage fee, and any other costs incurred.
2. Fees, payment methods, payment due dates, pro rata payments, renewals, late fees, etc. shall be determined in the application page, estimate, invoice, or individual contract.
3. No refunds of paid fees shall be made for the User’s convenience unless otherwise specified by law or individual contract.

Article 7 (Contract Term, Renewal, Minimum Contract Period)
1. The minimum contract period for monthly services is six months, and users may not cancel the contract before the expiration of the minimum contract period (unless otherwise approved by the Company).
2. The contract period is in one-month increments (or increments determined by the Company), and the contract will be automatically renewed under the same terms and conditions unless the user completes the cancellation procedure in accordance with the Company’s designated method at least 30 days prior to the expiration date.
3. If the Company exceptionally accepts a termination during the minimum contract period, the user shall pay the amount equivalent to the remaining term (or a penalty) designated by the Company.

Article 8 (Inspection)
1. If the Company provides deliverables, the user shall be notified of the inspection results (pass or fail, and if not, the specific reason) in accordance with the Company’s designated method within seven days of receipt.
2. If the user does not notify the Company within the period specified in the preceding paragraph, the deliverables will be deemed to have passed inspection and the implementation support will be considered complete.
3. If a failure is notified, we will make reasonable repairs and, after resubmission, will conduct a re-inspection pursuant to Paragraphs 1 and 2 of this Article.
4. If any of the following conditions apply, we will treat the issue as a “request for specification changes or additions” rather than a “defect,” and we will respond after providing a separate quote.
(1) If the user’s request, assumptions, or external service specifications change.
(2) If the issue is caused by incomplete information, materials, permissions, API keys, etc. provided by the user.
(3) If the issue is caused by specifications, restrictions, or suspensions on the external service side.
(4) If the changes exceed the scope of the agreed-upon requirements.

## Article 9 (Account Management)
1. Users are responsible for managing their account information.
2. We are not liable for damages caused by unauthorized use of an account, except in cases of willful misconduct or gross negligence on our part.
## Article 10 (Support and SLA)
1. We will provide best-effort support in accordance with the support scope, response time, and means specified by us. The initial response time is expected to be within one business day.

2. SLAs for uptime, response time, recovery time, etc. will be determined in accordance with the individual contract. Unless otherwise specified in the individual contract, we do not guarantee continuous or uninterrupted provision of the Service.

3. Troubleshooting, emergency response, holiday response, etc. may be provided at our discretion or may incur a separate fee.

# Article 11 (Prohibited Acts)
Users must not engage in the following acts when using the Service.
1. Actions that violate laws and regulations or public order and morals.
2. Actions related to criminal activity.
3. Actions that infringe on the intellectual property rights, reputation, privacy, etc. of the Company, other users, or third parties.
4. Actions that involve unauthorized access, excessive loads, or disruption of service operation.
5. Providing benefits to or involvement with anti-social forces.
6. Inappropriate or illegal automation using the Service (spamming, impersonation, unauthorized scraping, etc.).
7. Use of external services in a manner that violates the External Service Terms of Use.
8. Actions that the Company deems inappropriate.

# Article 12 (External Service Integration)
1. Users must comply with the External Service Terms of Use when using external services.
2. All or part of the Service may be unavailable due to changes in specifications, service suspension, malfunctions, usage restrictions, price revisions, API restrictions, account suspension, etc. of external services. The Company shall not be liable for such unavailability except in cases of willful misconduct or gross negligence on the part of the Company.
3. The User is responsible for granting permissions to external services, managing authentication information such as API keys, paying fees, and managing usage limits. The Company shall not be liable for any disadvantages arising from these.
4. Even if the Company configures an external service on the User’s behalf, the User is responsible for verifying the final configuration and operation status of the external service.

## Article 13 (Rights and Legality of User Data)
1. The User warrants that they have the authority to lawfully obtain and use the User Data and that they will not infringe any third-party rights (e.g., copyright, personal information, trade secrets, etc.).
2. If the Company receives a claim from a third party regarding the User Data, the User shall resolve the claim at their own expense and responsibility and compensate the Company for any damages (including attorneys’ fees) incurred.

## Article 14 (Intellectual Property Rights and Ownership)
1. Intellectual property rights related to the Service and the Company’s General Assets belong to the Company.
2. Ownership of rights to the Deliverables, excluding the Company’s General Assets, shall be as specified in the Individual Agreement. Unless otherwise specified in an Individual Agreement, the Company retains copyright and other rights to the Deliverables, and the User is granted a non-exclusive license to use the Deliverables solely for their own internal business purposes.
3. The User shall not reverse engineer, sublicense, resell, publicly disclose, or redistribute the Company’s general-purpose assets.

## Article 15 (Confidentiality)
The User and the Company shall not disclose or leak to a third party any non-public information of the other party learned in connection with the Service without the other party’s prior consent (except as required by law). Details may be specified in an Individual Agreement.

## Article 16 (Handling of Personal Information)
The Company will handle the User’s personal information in accordance with the Company’s Privacy Policy.

## Article 17 (Payment Delay, Suspension, and Termination)
1. If the User delays payment of fees, the Company may suspend all or part of the Service with prior notice.
2. If the User fails to pay within 14 days of the due date, the Company may terminate the Agreement without notice.
3. We shall not be liable for any damages incurred by the User due to suspension or termination of the Service, except in cases of willful or gross negligence on our part.

## Article 18 (Data Handling upon Termination of Contract)
1. After the termination of the Contract, we will generally delete the User’s data on the Service 30 days after the termination date.
2. For operational reasons, we may retain backups, and data contained in backups may remain for up to 90 days before deletion. Backed-up data is not individually extracted or deleted in normal operations.
3. Users are responsible for exporting any data necessary prior to the termination of the Contract.
4. For legal compliance, billing management, fraud prevention, and dispute resolution purposes, we may retain some logs, etc. for a reasonable period of time.

## Article 19 (Disclaimers and Limitations of Liability)
1. We do not guarantee that the Service will meet the User’s specific purpose or that it will have the expected accuracy, usefulness, or completeness.
2. The AI ​​output, advice, analysis, etc. provided by the Service are for reference only, and users shall make and use such information at their own risk.

3. Even if the Company is liable, the Company’s liability for damages shall be limited to the amount equivalent to the monthly service fee immediately preceding the month in which the damage occurred (excluding cases of willful misconduct or gross negligence on the part of the Company).

## Article 20 (Suspension of Use)
If a user violates these Terms of Use, the Company may take measures such as suspending use of the Service or terminating the contract without prior notice.

## Article 21 (Changes to Terms of Use)
The Company may change these Terms of Use as necessary. The changed Terms of Use will take effect upon posting on the Service or by other means specified by the Company.

## Article 22 (Governing Law and Jurisdiction)
These Terms of Use shall be governed by the laws of Japan. Any disputes arising from the Service shall be submitted to the Tokyo District Court as the exclusive court of first instance.

[Establishment date] January 5, 2026
[Business name] Integrlove
[Location] 18a Pirosmani St, Batumi Georgia
[Representative name] Natsuko Hirata
[Inquiries (support@integlove.com)]